Responsible Gaming

Gamble for entertainment

Casino games are based on chance, and every result is independent. Previous wins or losses do not change the odds of a future game. There is no guaranteed system, strategy or method that can ensure a win. You should only gamble with money you can comfortably afford to lose after essential living costs and other financial commitments have been covered.

Before opening a game, decide how much time and money you are willing to spend. Consider this amount the cost of entertainment rather than an investment. Do not use gambling to recover losses, improve your mood, manage stress or address personal or financial difficulties. Chasing losses can lead to larger losses and may make it harder to recognise when gambling has become harmful.

Practical habits for safer play

• Set a spending limit before you begin and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, bills, food, savings or other essentials.
• Avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
• Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Never chase losses by increasing stakes or continuing to play for longer.
• Keep your account details private and do not allow another person to gamble through your account.
• Review your gambling regularly and be honest about how much time and money you spend.

A win does not mean you should continue playing, and a loss does not need to be recovered. Consider withdrawing funds you do not want to use for further play, where the available account features allow this. Keeping gambling funds separate from everyday finances can help you maintain a planned budget and make your activity easier to review.

Recognising when gambling may be causing harm

Problem gambling can develop gradually. It may affect anyone, regardless of age, income or previous experience. You may not notice the impact immediately, so it is useful to check your behaviour and listen to concerns raised by people you trust. Gambling may be becoming difficult to control if you regularly spend more time or money than planned, feel unable to stop or think about gambling throughout the day.

Possible warning signs

• Gambling with money set aside for household expenses or important commitments.
• Increasing the amount or frequency of gambling to achieve the same excitement.
• Returning to gambling to try to win back money that has been lost.
• Feeling restless, irritable or anxious when attempting to cut down or stop.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, using multiple payment methods or selling items to continue playing.
• Missing work, study, family activities or other responsibilities because of gambling.
• Experiencing arguments, relationship problems, financial pressure or sleep difficulties linked to gambling.
• Feeling guilt, shame, low mood or hopelessness after gambling.
• Trying to stop several times without being able to maintain the decision.

One warning sign may be enough reason to take a break and review your gambling. You do not need to wait for serious financial or personal consequences before asking for help. Speaking with someone early can make it easier to understand what is happening and decide on practical next steps.

If gambling is affecting your mental health or you feel unsafe, seek urgent assistance from an appropriate emergency or health service in your area. If you are concerned about a friend or family member, approach them calmly, focus on the effect of the behaviour rather than blame, and encourage them to speak with a qualified support professional.

Tools and steps to regain control

Safer gambling tools can help you manage your activity, but they work best when used together with a realistic plan. Depending on the features available to your account, you may be able to set or request limits on deposits, spending, losses or playing time. You may also be able to take a temporary break or request account closure. Read the terms of each setting carefully, including when a change takes effect and whether it can be reduced or removed.

Consider these actions

1. Decide whether you need a spending limit, a time limit, a temporary break or complete self-exclusion.
2. Choose a limit that reflects your budget, not an amount based on what you hope to win.
3. Apply the relevant account setting before you start playing again.
4. Remove saved payment methods where possible and avoid keeping gambling funds readily available.
5. Tell a trusted person about your decision so they can provide encouragement and accountability.
6. Review bank statements and other spending records to understand the full cost of your gambling.
7. Contact a professional support service if you are finding it difficult to maintain your plan.

A self-exclusion request is a serious step intended to prevent or restrict access to gambling for a chosen period or until further action is taken. If you decide that self-exclusion is appropriate, follow the available process and do not attempt to open another account or use another person’s account. Account controls may not prevent gambling through every other provider, so consider self-exclusion and support options across all services you use.

Technical controls cannot replace personal judgement or professional help. If you are experiencing debt, conflict, stress or difficulty stopping, speak with a qualified financial counsellor, health professional or Australian gambling support organisation. Official government and community services can provide confidential information and guidance. Ask someone you trust to help you find a suitable service if making contact feels difficult.

Our commitment to safer gambling

Pokiefox Casino aims to provide clear information so players can make informed decisions about gambling. We expect players to comply with applicable laws and account requirements, including age and identity requirements. Gambling is not available to people who are under the legal gambling age or to anyone who is not permitted to participate under applicable Australian requirements. Do not allow a person under the legal age to access or use your account.

We may take steps to protect players and support the responsible operation of an account. This may include asking questions about activity, requesting information, applying account restrictions or reviewing unusual behaviour. These measures are not a guarantee that gambling-related harm will be prevented, and they should not be treated as a substitute for setting your own limits or seeking independent support.

If you believe your account is not helping you maintain control, stop playing and use the available account support or restriction options. Do not continue gambling while waiting for a decision about a limit, break or exclusion request. Keep records of your requests and review any confirmation or instructions provided through the account.

Important reminders

• Gambling involves financial risk, so only use money you can afford to lose.
• No game, outcome or promotional message guarantees a return or a win.
• You are responsible for checking that gambling is lawful for you in your location and circumstances.
• Do not gamble on behalf of another person or provide access to your account.
• Ask for help as soon as gambling feels difficult to control.
• Responsible gambling information is general in nature and is not a substitute for legal, financial, medical or psychological advice.

If you have concerns about your gambling, the safest choice may be to stop now rather than wait for the situation to worsen. Support is available through Australian health, financial counselling and gambling assistance services. You can also speak with a trusted family member, friend or qualified professional. Seeking help is a practical step and is not a sign of failure.